With 18 years of experience in HR within the aviation sector, Lucy’s expertise spans flexible benefits platforms, pension schemes, and holistic total reward approaches. As a qualified coach and mediator, she brings a people-centred lens to every initiative, from driving ED&I strategies and measurable outcomes to fostering inclusive workplace cultures. Most recently, Lucy led the development of NATS’ award-winning menopause support programme, earning two accolades at the 2025 Employee Benefits Awards.